Mail and telephone order

Accepting Visa cards for mail and telephone orders is safer, more convenient and more cost-effective than other methods, such as cheques and cash-on-delivery. But you will need to take some simple precautions to protect against the extra risk incurred when the cardholder is not present.

Visa has developed a range of procedures and guidelines for mail and telephone order merchants designed to help avoid fraudulent or disputed transactions. Download the best practice guide (PDF 251KB).
Mail & telephone orders