Contact us

Thank you for your interest in contacting Visa.

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. We offer a range of branded payment product platforms, which our financial institution clients use to develop and offer credit, charge, deferred debit, prepaid and cash access programs to cardholders.

If you have a question about your account, please contact the financial institution that issued your Visa card. You can find their address and telephone number on your monthly statement.

Please view our worldwide network of toll-free Visa Global Customer Assistance Service telephone numbers.

Below are the commonly asked questions we receive:

Account Information

Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. These banks issue and maintain all information about individual accounts. If you have a question about your Visa account, please contact the bank that issued your Visa card. You can find their address and telephone number on your monthly statement or on the back of the card.

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Lost or Stolen Cards

Please contact the financial institution (bank) that issued your Visa product to report it lost or stolen. That information will be on your credit card statement.

Lost card : You can also contact the Visa Global Customer Assistance Center , available 24 hours, 7 days a week to report a lost or stolen card.

Lost Travellers Cheques : You can call the Visa Travellers Cheque Global Refund and Assistance Center to report a lost travellers cheque.

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How can I dispute a charge on my Visa Card?
Visa banks issue cards and are responsible for all billing and account management issues. Visa has no access to or jurisdiction over accounts. Accounts are confidential and proprietary information between the bank and the cardholder. Please address your questions about your Visa account directly to the bank that issued your Visa card. You can contact them directly, using the address or telephone number on your Visa statement or on the back of the card.

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Visa Products & Services

How do I get a Visa card?
Visa's member financial institutions (banks) issue Visa cards and they have their own criteria for card issuance. Please contact your local bank to apply for a Visa card or visit the Get a card page on visacemea.com to find a financial institution in your geographic region.

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How can I find an ATM that accepts Visa?
Please use our Visa ATM locator tool to find ATMs around the world.

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Where can I find information on Visa products?
Visa operates the world's largest retail electronic payments network and is one of the most recognized global financial services brands. Visa facilitates global commerce through the transfer of value and information among financial institutions, merchants, consumers, businesses and government entities. The banks issue cards and manage all aspects of account management. Each bank has its own criteria for issuing cards, interest rates, terms and conditions.

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E-mail & Other Fraud

How can I report fraudulent Visa Web site or e-mail?
You can report e-mail fraud claiming to be from Visa by attaching the suspicious message to an e-mail addressed to: phishing@visa.com

Visa will never send you an e-mail asking for confidential information such as account numbers, passwords, PIN numbers, credit card numbers or social security numbers.

Protect yourself from fraudulent e-mails claiming to be from a credit card company, bank or other popular Internet web site. Delete unsolicited e-mails that ask for this type of your bank's information. If you suspect you've provided confidential information to a fraudulent site, contact the customer service department.

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How can I protect myself against fraudulent e-mail?
E-mails claiming to come from a credit card company, a bank, or other popular web sites have become a frequent occurrence. These e-mails are also known as "spoof," "spam," "imposter" or "phishing" e-mails. These e-mails are sent in the hopes that recipients will reply or click on a link contained in them and then provide confidential information (passwords, account numbers, etc.).

Here are some ways to recognize fraud:

  • Spoof emails may ask you to provide personal information (such as PIN or credit card number) in a return e-mail.
  • Spoof emails may include a link to a web site that will ask you for personal information

Remember: Visa will never ask you for your personal information, such as password or credit card number. If you have received such a request, please report it to us immediately:

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I believe a merchant has acted fraudulently. What can I do?
Please notify the dispute area at the financial institution that services your Visa account of any merchant practices that you feel are inappropriate. Your bank has access to the appropriate Visa rules and regulations as well as to the Notification of Customer Complaint forms which should be used by your bank to document and file merchant complaints. It is not necessary for your bank to be the merchant's financial institution in order to file a complaint for you. The address or telephone number of the financial institution that issued your Visa card can be found on the back of your Visa card or your Visa statement.

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Information for Merchants

How can I accept Visa at my business?
If you would like to accept Visa at your business, please contact your bank. They will describe the various payment options available and help you choose the best solution for your business.

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Can merchants set a minimum purchase or charge a fee for using my Visa card?
Visa has certain regulations that all merchants that accept Visa cards must follow. One of those rules is that Visa merchants are not permitted to establish minimum transaction amounts, even on sale items.

If you run into a problem like this with a merchant, please notify your Visa card-issuing bank. Visa member banks have access to the appropriate Visa rules and regulations as well as to the Notification of Customer Complaint forms which should be used by the bank to document and file merchant complaints.

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General

Will Visa become a sponsor for my event?
All sponsorship requests and proposals should be sent in writing to:

Visa International
Service Association
CEMEA Region
PO Box 39662
London W2 6WH

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How can I contact Visa?
Contact the Visa Global Customer Assistance Service using our worldwide network of toll-free telephone numbers.

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How can I submit a business idea to Visa?
While Visa appreciates your interest in submitting an idea, it is our policy not to accept unsolicited idea submissions.

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If you still have a question, please email us.