Taking care of your card
Visa cards are the safe way to take care of your spending. Lost cash is gone forever but lost cards can be blocked with a simple telephone call — and replaced fast.
Lost your card?
To avoid even that inconvenience, you can take the following basic precautions:
When you get your card
- Sign the signature panel immediately
- If you have been given a PIN (personal identification number) to use at a cash machine or in shops, memorise it — never write it down
- If you choose your own PIN, or change the one you were given, avoid obvious choices such as your date of bith or telephone number.
- Do not tell anyone your PIN
In the shops
- Keep your sales and cash machine receipts and check them against your card or bank statement
- If any amount is incorrect or you spot a transaction you did not make, call the bank or other organisation that issued your card immediately
- Keep a list of your card numbers, along with the telephone numbers you should call if they are lost or stolen
Telephone and mail order shopping
- • Check the sales slip to ensure the amount is correct and the total has been filled in before you sign
- Make sure the retailer gives the card back to you, along with your copy of the voucher
- Keep your card close to you — beware of pickpockets
- Do not leave your card in your car's glove compartment
- When you place an order over the telephone or by mail, give your card number only if you are confident about the company's reputation.
- You might be asked for your Visa card security code — the three digits at the end of the card number printed on the signature panel. Give the seller that code but never give your PIN.